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Everything you need to know about the product and billing.
We deliver all over Lebanon. No matter where you are, we ensure your order reaches you with ease and efficiency.
Your order will arrive within 1-3 business days, depending on your location.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
If you haven’t received all items in your order, please contact our customer service team immediately. We’ll investigate the issue and ensure the missing items are delivered to you as soon as possible.
If you encounter any issues with your order, please reach out to our customer service team right away. We’ll work quickly to resolve the issue, whether it’s a wrong item, damaged product, or any other concern. Your satisfaction is our priority!
Include one in the original shipment box.
Use the cloud platform.
Integrate the returns tool on your website.
Let customers print their own.
To change your password if you’re already logged in:
Click account in the top right of the website.
Click on My account, then Account Details.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
After submitting your return, please allow at least 1-2 weeks of processing time before checking your refund status.
To return an item, please follow these steps:
- Contact our customer service team within 14 days of receiving your order to initiate the return process.
- Provide your order details and the reason for the return.
- Pack the item securely in its original packaging.
- Arrange for the return shipment with our support team, who will guide you through the process.
- Once we receive and inspect the returned item, we’ll issue a refund or exchange, depending on your preference.
We offer a 2 days return policy on our items. If you’re not satisfied with your purchase, you can return it within 2 days from the delivery date for a full refund or exchange, provided the item is in its original condition and packaging. Certain conditions may apply, so please check our detailed return policy on the website or contact our customer service for more information.
f your order hasn’t arrived by the expected delivery date, you can call our customer service.
Payment Options:
- Cash On delivery.
Before you start troubleshooting why you aren’t receiving any notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection.
The seller feedback rating is a reflection of our customers’ satisfaction with their shopping experience. It’s based on factors like product quality, delivery time, and customer service. We take pride in maintaining a high rating and continuously work to improve our service to ensure your satisfaction. Your feedback is always valued!